Privacy Policy

Introduction

Facility Diagnostics ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at oworkhub.com and interact with our commercial cleaning diagnostic and consultation services.

We are a commercial cleaning contractor based in Milan, Italy, specializing in workplace cleanliness solutions for office managers and retail owners. This policy applies to all visitors and clients who engage with our website, contact forms, consultation requests, and related services.

Information We Collect

We collect information in several ways to provide you with accurate diagnostic guidance and professional cleaning solutions:

• Contact Form Data: When you submit a consultation request or inquiry through our website, we collect your name, email address, phone number, business name, location, and a description of your workplace cleanliness concern or symptom.
• Email Communications: If you contact us directly via email at hello@oworkhub.com, we retain your email address and the content of your message.
• Phone Communications: If you call us at +39 371 093 1957, we may keep records of the conversation for service improvement and follow-up purposes.
• Website Usage Data: We may use standard analytics tools to understand how visitors navigate our site, including pages visited, time spent, and general geographic location (at country or region level). This helps us improve the diagnostic journey and content relevant to your industry.
• Cookies and Similar Technologies: Our website may use cookies or similar tracking technologies to enhance user experience, remember preferences, and analyze site performance. These are non-invasive and do not track personal identity without your consent.
• Case Study and Testimonial Data: If you become a client and agree to be featured in a case study or testimonial, we collect details about your facility, the cleaning challenge, and the outcome. This is done only with explicit written consent.

How We Use Your Information

We use the information we collect for legitimate business purposes:

• To respond to your consultation requests and provide diagnostic guidance tailored to your workplace cleanliness symptoms.
• To schedule and deliver commercial cleaning services, including coordinating schedules and confirming service details.
• To send you relevant information about our cleaning protocols, industry-specific solutions, and service updates.
• To improve our website, diagnostic tools, and service offerings based on user feedback and usage patterns.
• To comply with legal obligations and maintain records for business administration and safety.
• To contact you regarding service quality, follow-up assessments, or warranty-related matters.
• To create anonymized case studies and before-and-after documentation that demonstrate our problem-solving approach (with your consent).

Legal Basis for Processing

As a business operating in Italy and the European Union, we process your personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):

• Contractual Necessity: Processing required to enter into or perform a cleaning service contract with you.
• Legitimate Interest: Processing necessary for our business operations, such as responding to inquiries, improving services, and maintaining facility records.
• Consent: When you explicitly agree to receive marketing communications or participate in case studies.
• Legal Compliance: Processing required to meet tax, employment, health, and safety regulations in Italy and the EU.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party processors (such as email service providers, scheduling platforms, or payment processors) who assist us in delivering services. These processors are contractually bound to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority in Italy or the EU.
• Business Operations: If Facility Diagnostics is acquired, merged, or undergoes a change of ownership, your information may be transferred as part of that transaction. We will notify you of any such change.
• With Your Consent: We may share information if you explicitly agree, such as when you authorize us to reference your facility in a case study or testimonial.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Consultation Inquiries: Contact information from consultation requests is retained for up to 2 years to support follow-up communication and service improvement.
• Active Clients: Information for clients with ongoing or recent service contracts is retained for the duration of the contract plus 3 years for warranty, compliance, and dispute resolution purposes.
• Case Study Data: Information from clients who have consented to case study participation is retained for as long as the case study is published, plus 1 year afterward.
• Website Analytics: Aggregated, non-identifying usage data is retained for up to 12 months.
• Legal and Tax Records: Information required for tax compliance and legal obligations in Italy is retained for the periods mandated by Italian and EU law (typically 5–10 years).

You may request deletion of your data at any time, subject to legal retention requirements. We will honor deletion requests unless we are required by law to retain the information.

Your Rights

Under the General Data Protection Regulation (GDPR) and Italian data protection law, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances.
• Right to Data Portability: You may request your data in a structured, commonly used format for transfer to another service provider.
• Right to Object: You may object to certain types of processing, including direct marketing communications.
• Right to Withdraw Consent: If we process your data based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@oworkhub.com with a clear description of your request. We will respond within 30 days or as required by law.

Cookies and Tracking Technologies

Our website may use cookies, web beacons, or similar tracking technologies to enhance your experience and analyze site performance. These technologies help us:

• Remember your preferences and settings during your visit.
• Understand which pages and diagnostic tools are most useful to visitors.
• Measure the effectiveness of our content and service descriptions.
• Prevent fraudulent activity and improve site security.

Most web browsers allow you to control cookies through their settings. You may refuse cookies or delete them from your device, though this may limit your ability to use certain features of our website. We do not use cookies to track your identity across other websites without your consent.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure transmission of data via encrypted connections (HTTPS) where applicable.
• Restricted access to personal information by authorized personnel only.
• Regular review of our security practices and systems.
• Compliance with Italian and EU data protection standards.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or access credentials you create.

Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account or interaction with our services. If you believe a child has provided us with information, please contact us immediately at hello@oworkhub.com.

Third-Party Links

Our website may contain links to third-party websites, including industry resources, supplier directories, or partner sites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

International Data Transfers

Facility Diagnostics is based in Milan, Italy, and operates within the European Union. Your personal information is processed and stored in accordance with GDPR and Italian data protection law. If we transfer your data outside the EU or EEA, we will do so only with appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions, as required by law.

Data Protection Officer and Compliance

While Facility Diagnostics does not currently have a designated Data Protection Officer, we are committed to GDPR compliance and data protection best practices. If you have concerns about our data handling or wish to lodge a complaint, you may contact:

• Facility Diagnostics: hello@oworkhub.com or +39 371 093 1957
• Italian Data Protection Authority (Garante per la Protezione dei Dati Personali): For complaints regarding our compliance with Italian and EU data protection law.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any material changes will be communicated to you via email (if you have provided an email address) or by posting a prominent notice on our website. Your continued use of our website and services following such notice constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

• Email: hello@oworkhub.com
• Phone: +39 371 093 1957
• Website: oworkhub.com

We will respond to your inquiry within 30 days or as required by law.